Nala is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the information you share with us.
1. Information We Collect
We may collect the following types of information:
- Business and account information: Name, business name, email address, phone number, postal address, business type, logo, and profile content.
- Payment information: Processed securely via third-party providers.
- Usage data: Interactions with our platform (page views, clicks, features used).
- Device data: Browser type, device type, operating system, IP address.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your business profile
- Process your subscription and payment
- Improve and personalize the user experience
- Communicate with you (customer support, updates, promotional messages)
- Analyze traffic and platform usage for internal improvements
3. Legal Basis for Processing
We process your personal data based on:
- Your consent when you voluntarily provide data or subscribe to marketing communications
- Our contractual obligation to deliver the service you subscribed to
- Our legitimate interest to maintain platform security, improve services, and communicate with users
- Our legal obligations, if required by law or authority
4. Data Sharing
We do not sell your data. We may share it with:
- Service providers who support our operations (e.g., hosting, payment processors)
- Legal authorities, if required by law or to protect rights, safety, or compliance
5. Data Storage and Security
- Data is stored on secure servers located in Canada or the United States.
- We implement industry-standard measures to protect your data (encryption, access controls, secure infrastructure).
- Access to your data is limited to authorized team members and service providers.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update your personal data
- Request deletion of your account and data
- Withdraw your consent at any time
- Lodge a complaint with a data protection authority (Canada: Office of the Privacy Commissioner)
To exercise your rights, please contact us at: [Insert contact email address]
7. Data Retention
We retain your data as long as your account is active and for a reasonable time thereafter for legal or operational purposes. Data no longer needed is securely deleted.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Improve platform functionality
- Analyze traffic
- Provide a personalized experience You can control cookie preferences through your browser settings.
9. Children’s Privacy
Nala is not intended for use by individuals under the age of 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.